Terms of Service

1. The service

The Provider operates a telephone receptionist that answers inbound calls forwarded by the Client, captures caller details, books appointments into the Client’s connected calendar where applicable, and notifies the Client of new calls by SMS or email.

2. Fees and billing

1. The Client pays a one-off setup fee and a recurring monthly subscription on the plan selected during onboarding.
2. Usage above the included monthly call-minute allowance is billed at the per-minute overage rate stated for the Client’s plan.
3. All fees are exclusive of VAT, which is charged where applicable.
4. Subscription fees are charged in advance via Stripe on the same day each month.

3. Term and cancellation

1. This agreement runs on a rolling monthly basis with no minimum term beyond the current billing month.
2. The Client may cancel at any time with 30 days’ notice; service continues until the end of the paid period.
3. The Provider may suspend the service immediately for non-payment, abuse, or breach of clause 5.

4. Data and privacy

1. The Provider acts as a data processor for caller information captured during calls. The Client is the data controller.
2. Call audio, transcripts, and caller contact details are retained for up to 12 months and then deleted unless the Client requests otherwise.
3. The Provider will not share caller data with third parties except as required to deliver the service (Twilio, Vapi, Google, Stripe) or by law.

5. Acceptable use

The Client must not use the service for unsolicited marketing calls, regulated activities the Client is not licensed to provide, or any unlawful purpose. The Client is responsible for the accuracy of information given to the receptionist agent for use during calls.

6. Liability

1. The service is provided on an “as is” basis. The Provider does not guarantee uninterrupted availability or that every call will be answered.
2. The Provider’s total liability under this agreement in any 12-month period is limited to the fees paid by the Client in that period.
3. Neither party is liable for indirect or consequential losses, including lost profits or lost business.

7. Governing law

This agreement is governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the English courts.